Moness FAQ's


Moness Resort


Moness Resort is now open

We are overjoyed to announce that Moness Resort is open again!

If you have any questions you can reach us on the below number or by email - we've included some useful information about staying at Moness below which might be useful.

How to contact us

Call01887 822100 or email reception@moness.com

FAQs
1Is there free WiFi?
Absolutely – although our Wi-Fi can be slow at times due to our locations so make sure to download any movies or TV shows before you get here.
2Do you need to book ahead for dinner?
Best to book ahead for dinner reservations in the restaurant. You can also book for breakfast too. Find our more on our Eat & Drink pages.
3When can you check-in and check-out?
Hotel Breaks Check-in from 3pm on the day of arrival but you are welcome to arrive early and start using the facilities. Check out is at 11am on your day of departure. Self Catering Check-in from 4pm on the day of arrival but you are welcome to arrive early and start using the facilities. Check out is at 10am on your day of departure.
4Can I arrange extras in the room / cottage?
Want to arrange a surprise treat in your cottage ahead of arrival? We can arrange flowers, fizz, chocolates or cake. Just get in touch and let us do the rest.
5What's included in the self-catering accommodation?
Each self-catering cottage includes Free Wifi, flat screen TV, Linen and towels. You can also look forward to a fully equipped kitchen including crockery and utensils. You can also make the most of our free leisure facilities (pool, steam room, sauna & Spa Bath). Each cottage also offers free parking.
6Is there entertainment?
Due to covid-19 restrictions, there is no entertainment at the moment.
7Lost Property?
If you have left something behind, please call reception on 01887 822100 and if we have the item we will be happy post on to you. Returns will incur a charge for postage and packaging. All lost property items are kept for two weeks before being donated to charity where appropriate.
8Valuables
Self-catering cottages and hotel rooms are not equipped with safes and there are no secure facilities with the hotel. All property is the responsibility of the guests.
9Are there age restrictions for the pool?
Children under 15 years must be accompanied by a responsible adult when using the swimming pool. Children under 15 years are not permitted to use the hot tub, sauna or steam room.
10Children
The cottages at Moness Resort are ideal for family groups. The number of people including children (aged two and over) staying in cottages should not exceed four people for a one bedroom cottage, six people for a two bedroom cottage and eight people in a three bedroom cottage. The only exception is for babies up to and including age one can when sleeping in a cot. We have a limited number of basic travel cots which can be supplied for £5/stay. Some parents prefer to bring their own safety mattress as there is no mattress in these cots.
In the hotel, a fold down bed or travel cot can be added to a number of our larger bedrooms for children up to and including age 15 years. A maximum of one child whether is a cot or a fold down bed is possible. Our cottages may be preferable for families of four or more. Breakfast is included in the additional child price. Availability of suitable rooms is limited. Young people aged 16 and over are charged at full adult price.
11Cots & High Chairs
Cots:
We have a limited number of basic travel cots which can be supplied for £5/stay. Some parents prefer to bring their own safety mattress as there is no mattress in these cots. The cots are 95 x 65 cm in size.
High Chairs:
We have high chairs available on request for £5/stay.
12Can I bring my dog?
Well-behaved pets are welcome, subject to you booking and occupying a pet friendly cottage and paying the appropriate per pet supplement We have a few simple rules relating to pets that we ask you to adhere to: Please keep all dogs on a lead around the cabins, car parks and Forest Retreat area. While we appreciate your dogs may be friendly and well trained, not all our cottages are pet friendly and some of our guests may not be as comfortable around animals. Sorry, dogs are not permitted in the other cottages or hotel rooms and if you bring your dog along you will be liable for an automatic deep cleaning charge (£250). Of course, guide dogs, trainee guide dogs, hearing dogs for the deaf and other aid dogs are welcome but please let us know at the time of booking. When in your pet friendly cottage, we request: No more than two dogs may occupy any one pet friendly cottage. No dog is to be left unsupervised by you or alone in a cottage. Please do not allow dogs on furniture or beds. Around the resort, dogs must be kept on a lead. For the protection of your dog, additionally, we request: They must be micro-chipped (as required by law) They have had current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus
13Payment Types
Moness is now a cashless resort! This helps minimise contact so is fantastic for safety but it also helps us move towards a more sustainable future. We accept all major card/digital forms of payment enabling us to make your stay with us even safer and simpler. Give us a call if you need further details.

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