1Is there free WiFi?
Absolutely – although our Wi-Fi can be slow at times due to our locations so make sure to download any movies or TV shows before you get here.
2Do you need to book ahead for dinner?
Best to book ahead for dinner reservations in the restaurant. You can also book for breakfast too. Find our more on our Eat & Drink pages.
3When can you check-in and check-out?
Check-in from 3pm on the day of arrival but you are welcome to arrive early and start using the facilities. Check out is at 11am on your day of departure.
Check-in from 4pm on the day of arrival but you are welcome to arrive early and start using the facilities. Check out is at 10am on your day of departure.
4Can I arrange extras in the room / cottage?
Want to arrange a surprise treat in your cottage ahead of arrival? We can arrange flowers, fizz, cake or even rose petals. Just get in touch and let us do the rest.
5Can we bring our dog?
We do have some pet friendly self-catering cottages – these need to be booked directly over the phone.
6What's included in the self-catering accommodation?
Each self-catering cottage includes Free Wifi, flat screen TV,
Linen and towels. You can also look forward to a fully equipped kitchen including crockery and utensils. You can also make the most of our free leisure facilities (pool, steam room, sauna & Spa Bath). Each cottage also offers free parking.
There is an additional utility service charge for the cottages per night. During British Summertime this is 1 bed £3.50, 2 bed £4.50 and 3 bed £5.50. Over the winter months the service charge is 1 bed £4.50, 2 bed £5.50 and 3 bed £6.50.
7Is there entertainment?
We have free entertainment on every weekend.
If you have left something behind, please call reception on 01887 822100 and if we have the item we will be happy post on to you. Returns will incur a charge for postage and packaging. All lost property items are kept for two weeks before being donated to charity where appropriate.
Self-catering cottages and hotel rooms are not equipped with safes and there are no secure facilities with the hotel. All property is the responsibility of the guests.
10Are there age restrictions for the pool?
Children under 15 years must be accompanied by a responsible adult when using the swimming pool. Children under 15 years are not permitted to use the hot tub, sauna or steam room.
The cottages at Moness Resort are ideal for family groups. The number of people including children (aged two and over) staying in cottages should not exceed four people for a one bedroom cottage, six people for a two bedroom cottage and eight people in a three bedroom cottage. The only exception is for babies up to and including age one can when sleeping in a cot. We have a limited number of travel cots which can be supplied for a nominal fee, although some parents prefer to bring their own safety mattress.
In the hotel, a fold down bed or travel cot can be added to a number of our larger bedrooms for children up to and including age 15 years. A maximum of one child whether is a cot or a fold down bed is possible. Our cottages may be preferable for families of four or more. Breakfast is included in the additional child price. Availability of suitable rooms is limited. Young people aged 16 and over are charged at full adult price.
12Can I bring my dog?
Well-behaved pets are welcome, subject to you booking and occupying a pet friendly cottage and paying the appropriate per pet supplement
We have a few simple rules relating to pets that we ask you to adhere to:
Please keep all dogs on a lead around the cabins, car parks and Forest Retreat area. While we appreciate your dogs may be friendly and well trained, not all our cottages are pet friendly and some of our guests may not be as comfortable around animals. Sorry, dogs are not permitted in the other cottages or hotel rooms and if you bring your dog along you will be liable for an automatic deep cleaning charge (£250). Of course, guide dogs, trainee guide dogs, hearing dogs for the deaf and other aid dogs are welcome but please let us know at the time of booking.
When in your cottage, we request:
No more than two dogs may occupy any one pet friendly cottage.
No dog is to be left unsupervised by you or alone in a cottage.
Please do not allow dogs on furniture or beds.
Around the resort, dogs must be kept on a lead.
For the protection of your dog, additionally, we request:
They must be micro-chipped (as required by law)
They have had current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus