Moness Resort is committed to providing a quality guest experience and working in an open and accountable way that builds trust and respect. One of the ways in which we can continue to improve our service is by listening and responding to the views of our guests and in particular by responding positively to complaints, and by putting mistakes right.
Below you will find a copy of our complaints procedure and our complaints form.
Please note that due to COVID-19 and a shortage of staff, response times can vary. Your feedback is important to us and we will endeavour to respond as soon as possible. Thank you for your patience.